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![]() ![]() Authentication Failure-See the "Authentication Failure" section.Association Failure-See the "Association Failure" section.When a help desk call is generated the user might report one of the following problems: When the user is unable to resolve the network problem after following the self-help options listed above, it might be necessary to contact the support help desk to resolve the problem. The user can use the SSC Help menu to obtain usage information.The check mark indicates the radio is turned on. The user can turn the Wi-Fi radio off and on by right-clicking the SSC system tray icon and choosing Enable Wi-Fi Radio.The user can click the Microsoft wireless network connection icon in the system tray, then right-click the desired wireless network connection, and choose Repair to have Windows attempt to fix a wireless association that was previously working. ![]() To fix a wireless association that was previously working, the user can right-click the SSC system tray icon and choose Repair.If authentication fails, the user can right-click on the SSC system tray icon and choose Connection Status to view connection information to verify the settings.The user can determine if the error is caused by incorrect credentials.The user can quickly connect to a specific network profile by right-clicking the profile and choosing Connect Exclusively.The signal strength can quickly indicate if the user's PC is located within range of the wireless network (if the SSID is not hidden).Where the user is required to provide a WEP key for home networks, the key entry can be unmasked to allow easy visual verification.īy minimizing the user interface and hiding unneeded 802.1X information from the end user, SSC helps the user to easily diagnose wireless connection settings: Home networks can be created by simply double-clicking the detected home SSID (network name) or by selecting it from the SSC tray icon. The SSC GUI also helps to minimize the possibility of end user errors with manual entries. Also, the 802.1X wireless configurations are validated and tested prior to deployment mis-configured 802.1X settings are unlikely. Users cannot edit the deployed configuration profiles. SSC is designed to eliminate the chances of an end user corrupting the 802.1X configurations that have been deployed by an administrator. Co-Existence with Other Wireless Client Managers.Using the Cisco SSC Simplified User Interface.This chapter provides troubleshooting suggestions for typical user problems and contains these sections: Using the Cisco SSC Simplified User InterfaceĮxample 1 - Unable to Connect to the Home Access PointĮxample 2 - Unable to Connect to the Enterprise NetworkĬo-Existence with Other Wireless Client ManagersĬreating the Cisco Support Report for SSC ![]() Troubleshooting End User Wireless Networks ![]()
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